PROSHARP TEAR DROP HONE

What is sharpening?

Sharpening is the operation of placing a hollow on the bottom of a skate blade creating two edges.

How often should I sharpen my skates?

We recommend sharpening your blades after 2-3 hours on the ice.

How many cycles should I choose when sharpening?

3 cycles is the standard when sharpening your skates. However, you can add or remove cycles based on your sharpening preferences.

What is a cycle?

A cycle is the process of the grinding wheel traveling down the blade and back.

How many cycles should I run when changing hollows?

We recommend running 3–5 cycles when changing a hollow.

How many cycles should I run when using new steel?

We recommend using the FLAT grinding wheel for 3 cycles to flatten out your blade. Then, use you preferred grinding wheel for 10 cycles.

How can I tell that I’ve ran enough cycles? 

There will be visible burr on the outside of both edges across the length of the steel.

What is burr?

Burr is material from ground steel found on the outside edge of your skate blades. Burr needs to be removed prior to skating. Click here to learn more about honing.

What is a level sharpening?

Level sharpening is an even inside and outside edge on your skate blades.

What is a Blade Angle Tester?

A tool used to ensure level edges on blades.

What is a hone or stone?

A hone or stone is a tool that is used to remove burrs from the edges of your blade.

How do I hone?

Press your hone flush and firm against the blade, angle the hone 3-5 degrees, then run it once or twice down the runner to ensure burr is removed.

Should I be using a different hone for coated steel and non-coated steel?

Yes. For coated steel, we recommend using the porcelain side of the X-5 or X-3 Combi Hone in conjunction with the Gummi Hone. For non-coated steel, you can use the X-5 Combi Hone, X-3 Combi Hone, Gummi Hone, Basic Stone, and Tear Drop Hone.

Is there a difference when sharpening player and goalie skates?

Yes. The entry and exit points, as well as blade height, are different between player and goalie skates. Note: The machine cannot identify skate blades. You will need to select which mode before sharpening.

Can I sharpen goalie skates with cowlings? 

Yes. You can sharpen goalie skates with cowlings down to Junior size 3.

Can the PROSHARP BAUER ADVANTEDGE sharpen player and goalie skates?

Yes. Both Player and Goalie modes are pre-programmed into the sharpener.

Can the PROSHARP BAUER ADVANTEDGE  sharpen figure skates or bandy skates?

Not at this time. However, we recommend checking back often for future firmware updates.

What size skates will work on the PROSHARP BAUER ADVANTEDGE Skate Sharpener?

Bauer Hockey Player Skates between size 6 Youth – size 15 Senior. Bauer Hockey Goalie Skates between size 10 Youth – size 12 Senior. Competitor brand player skates between 6–8 Youth are not compatible.

What are the temperature ranges of the PROSHARP BAUER ADVANTEDGE Skate Sharpener?

The recommended operating temperature is between 41°F/5°C – 104°F/40°C.

Can I travel with the PROSHARP BAUER ADVANTEDGE?

Yes. There is a travel mechanism integrated in the machine to help maintain calibration. A carry bag is also available for purchase.

How do I make a user profile?

Using the HMI touch screen, tap “Users” → Select “Create New Users” → Choose Your User Name → Select Your Preferred Wheel Hollow → Select Your Preferred Number of Cycles → Select Player or Goalie Blade. After completing the following steps, click “Save”

How do I update my firmware?

Using your HMI touch screen, tap “Settings” → Scroll to Software. If there is a firmware update available, an “Install” button will be shown. Tap “Install” to begin the update. Note: The PROSHARP BAUER ADVANTEDGE Skate Sharpener must be connected to Wi-Fi to download and install any firmware updates.

How do I connect to Bluetooth?

Using your HMI touch screen, tap “Settings” → Select “Bluetooth” → Turn on Bluetooth Connection → Select “Pair Device.” Note: Your cellphone must have the bluetooth function turned on prior to connecting.

What devices is the PROSHARP BAUER ADVANTEDGE compatible on?

Most Apple iOS devices can pair with the PROSHARP BAUER ADVANTEDGE Companion app. All other devices are currently not available at this time. Note: The PROSHARP BAUER ADVANTEDGE can operate without the companion app.

How can I identify error messages?

See the Troubleshooting page of the PROSHARP BAUER ADVANTEDGE user manual.

My HMI touch screen turned black. How do I turn it back on?

If your PROSHARP BAUER ADVANTEDGE Skate Sharpener is idle for 5 minutes, the HMI touch screen will enter a sleep mode. Simply double tap the screen to turn the screen back on.

How do I edit or remove a user profile?

Using your HMI touch screen, tap “Users” → Select the profile you would like to edit or remove. All preferences can be edited from this screen. To delete the user, tap “Delete” at the bottom of the menu.

Why can't I join a Wi-Fi network?

Password protected Wi-Fi networks, such as hotels, are often visible Wi-Fi networks. However, there is often an associated webpage that requires a password for login. In the case of not being able to connect to a Wi-Fi network, hot spots are a good solution.

How do I edit an incorrect Wi-Fi password?

If you typed in an incorrect Wi-Fi password, press and hold the Wi-Fi network name to enter the correct password.

How do I factory reset my machine?

Using your HMI touch screen, press “Settings” → Scroll to software → press “Factory Reset.” Note: This process is irreversible and will revert the PROSHARP BAUER ADVANTEDGE Skate Sharpener to its original settings — removing all users, preferences, profiles, settings, and networks.

How do I view how many cycles my PROSHARP BAUER ADVANTEDGE Skate Sharpener has completed?

Using your HMI touch screen, tap “Settings” → Scroll to and select “Data.” All Machine Data will be listed here.

How do I locate my PROSHARP BAUER ADVANTEDGE Skate Sharpener’s serial number?

Using your HMI touch screen, tap “Settings” → Scroll to and select “Data.” The serial number will be listed here. Note: The serial number is also located on the back of the skate sharpener.

What is the warranty policy?  

Any purchase of a PROSHARP BAUER ADVANTEDGE Machine is covered under the associated product warranty posted at www.bauer.com. Bauer Hockey may at any time, and in its sole discretion, modify any of the terms and conditions contained in the warranty policy. 

Bauer Hockey represents and warrants to the end user that, under normal use and provided that you have followed our reasonable care and maintenance instructions, your PROSHARP BAUER ADVANTEDGE machine will be free from defects in materials and workmanship for a period of one (1) year from the date of consumer receiving the machine from Bauer Hockey or an authorized Bauer Hockey reseller or 12,000 sharpening cycles (whichever comes first). Your exclusive remedy, and our sole obligation, is to repair or replace and Product that Bauer Hockey reasonably determines complies with this warranty or, at our sole discretion, to accept the return of such product and refund to you the price paid therefore. 

Products that have been repaired or replaced hereunder shall be covered by this warranty for the longer of thirty (30) days after being shipped back to you or the remainder of the original 1-year/12,000 cycle (whichever comes first) warranty period. Any defective Product or component that is replaced becomes the sole property of Bauer Hockey. 

How do I make a warranty claim? 

If you experience any problems with your PROSHARP BAUER Product, please contact Customer Service at https://fi.bauer.com/pages/warranty. In order to make a warranty claim, a valid proof of purchase is required. A valid proof of purchase is either a valid order number from the bauer.com website or a dated sales receipt from an authorized Bauer Hockey Dealer that shows the date of shipment and a description of the product along with its price. 

Upon confirmation and approval of your warranty claim, we will assign a return material authorization number (“RA”). At your risk and expense, you must deliver the nonconforming Product (with prominent indication of the RA) to Bauer Hockey or its designated repair center. 

Are there any exclusions? 

All claims under this limited warranty must be made during the applicable warranty period. 

The limited warranty obligations do not cover physical damage sustained from improper handling during shipping. This limited warranty shall be void and not apply to any Product that was (a) used, handled, operated, maintained, or stored improperly, or in any manner not in accordance with our documentation, instructions, maintenance procedures, or recommendations; (b) subject to unusual physical or electrical stress; (c) subjected to abuse, misuse, accident, neglect; (d) expose to moisture; flooding, fire, electrical problems associated with incoming power or other acts not the fault of BAUER HOCKEY; (e) altered or modified by anyone other than BAUER HOCKEY or its authorized agents. This limited warranty shall be void and not apply to any Product damage caused by repairs made or attempted by anyone other than BAUER or its authorized agents. This limited warranty shall be void and not apply to any Product damage caused by hardware modifications or through the use of any parts or accessories that were not certified or approved by BAUER, including without limitation the use of grinding wheels not from BAUER. This limited warranty shall be void and not apply to any Product that is found to have a usage history that is inconsistent with the claimed ownership history or for which the supplied proof of purchase is inconsistent with the Product returned to BAUER HOCKEY   

Warranty Coverage Contact https://fi.bauer.com/pages/warranty 

What is the return policy? 

If you purchased a PROSHARP BAUER Skate Sharpener or other product directly from www.bauer.com and are not completely satisfied with your product, you may return it within thirty (30) days of the ship date. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. In order to return your PROSHARP BAUER ADVANTEDGE Skate Sharpener or any other PROSHARP BAUER product, please contact Customer Service at dtc@bauer.com to receive a return authorization (“RA”) number and shipping instructions. 

How do I contact customer service? 

For North America: 1-833-897-9942. For countries outside of North America, +46 31 705 52 95.